Politique de remboursement

EXCHANGES 

We are not accepting exchanges at the moment for any of our products. 

RETURNS

I. For all press-on nails sets, sizing kits, and swatches.

Because our nails are custom, handmade, and no two orders are the same, we do not accept returns nor exchanges on any press-on nail sets.

This includes all items from the following collections:

• Basics & Bare Collection
• Nudes & Sheers Collection
• Patterns & Designs Collection
• Sizing Kits
• Custom Orders

Additionally, sizing kits and swatches are also not eligible for returns nor exchanges.

Finally, We cannot accept returns on sale items, birthday gifts, or gift cards. We apologize for any inconvenience this may cause. 

II. For our Nail Care Products.

Only items within the Nail Care Collection are eligible for returns.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

To start a return, you can contact us at hello@pyropepresses.com with your order number. Please note that returns will need to be sent to the following address:

100 Richmond Street West, Unit 312

TORONTO, ON

M5H 3K6

Canada

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The buyer is responsible for any return shipping costs. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@pyropepresses.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.